Answers, before you ask.
If your question isn’t here, email us — a real human reads everything that comes in. We answer within one business day.
How small are your cohorts?
Each J1venvylix piece is cut and sewn in cohorts of no more than a few hundred units. Smaller cohorts let our QC team check every garment by hand. The cohort number is printed on the inside neck label.
Where are products made?
Cut and sewn in north Austin, Texas. Cotton from a Carolina mill, fleece from Lithuania, merino wool from NZ. Mill records available on request.
How does the sizing run?
Standard U.S. unisex sizing. Tees and longsleeves are pre-washed and pre-shrunk so the size on the tag is the size after wash. Hoodies and crewnecks fit slightly relaxed; size down for a more fitted look.
How heavy is the cotton?
Our base tee is 250gsm. Most fast-fashion tees are 130–160gsm. The hoodie fleece is 320gsm. The drape and hand are noticeably different.
Are the logos printed or embroidered?
Tees and longsleeves use a direct-to-garment print on the chest. Hoodies, crewnecks and outerwear pieces have a chest-stitched embroidery in 40-weight rayon thread. Both stand up to a hundred wash cycles.
What is your return window?
60 days from delivery. If the fit is wrong or the piece is not for you, email support@j1venvylix.store and we send a prepaid return label. No restock fees.
How long does shipping take?
Same-day from Austin if your order is placed before 4 PM Central Monday-Friday. Standard ground delivery is 3–5 business days within the continental U.S.
Can I cancel before it ships?
Yes — if your order has not been picked yet (typically within 60 minutes of placement), reply to your order confirmation or call us.
Do you offer subscriptions?
No. We have seen too many customers stuck in subscription tracks they did not want. If a refill matters, set a reminder.
How should I wash the pieces?
Cold wash inside out, tumble dry low or hang dry. We do not recommend bleach or fabric softener; they degrade cotton over time.
Do you ship to my state?
We ship to all 50 U.S. states plus Washington DC. We do not currently ship to U.S. territories or APO/FPO.
Is my payment information secure?
All transactions are processed by Stripe and Square. We never see, store or transmit your card data. The site is encrypted end-to-end (TLS 1.3) and our PCI compliance is reviewed quarterly.
Can I order by phone?
Yes — call (737) 421-0909 Monday-Friday, 9 AM–5 PM Central. A real human answers.
Do you offer wholesale or B2B pricing?
We work with a small number of vetted retail partners. Email wholesale@j1venvylix.store with your store information.